Refund policy
At Dorivora, we aim to keep returns, exchanges, cancellations, and refunds clear and straightforward. This policy applies to purchases from Dorivora in the United States and explains the process to follow if you need assistance with an order.
Return Window
You may submit a return request within 30 days from the date your order is delivered.
Return requests must be reviewed and approved by Dorivora before an item is sent back.
How to Request a Return
To request a return:
- Contact us at info@dorivora.com within 30 days of delivery.
- Provide the relevant order information and explain the reason for your request.
- Dorivora will review your request.
- If your return is approved, we will provide the applicable return instructions, including the return method or destination where applicable.
- Send the item back according to the approved instructions.
- After the returned item is received, it will be inspected.
- If the return is approved following inspection, the applicable refund will be processed to your original payment method.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
A separate Return Address has not been designated in this policy. Always follow the return destination and instructions provided after your request has been approved.
Return Shipping Cost
Return shipping is free for approved returns and exchanges.
Please follow the shipping method or other return instructions supplied as part of the approved return process. Do not send an item back before receiving approval and instructions from Dorivora.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@dorivora.com within 30 days of delivery. Your request will be reviewed, and if approved, you will receive the applicable exchange instructions.
Return shipping is free for approved exchanges.
Restocking Fees
Dorivora charges no restocking fee for approved returns or exchanges.
Damaged or Incorrect Items
If you receive an item that is damaged or different from what you ordered, contact info@dorivora.com with your order information and details of the issue.
We will review your request and provide the appropriate instructions based on the circumstances of the order. Please do not send the item anywhere until you have received approved instructions from Dorivora.
Inspection of Returned Items
After a returned item is received, Dorivora's inspection process takes 1–3 business days.
The inspection takes place before a return is approved for refund processing.
Refunds
After inspection and approval, eligible refunds are processed within 10 business days.
Refunds are issued to the original payment method.
Dorivora's transaction currency is USD.
The refund-processing period begins after the returned item has been inspected and the refund has been approved.
Order Cancellations
Order cancellation is available before shipment.
If you would like to request a cancellation, contact us at info@dorivora.com as soon as possible. An order that has already shipped can no longer be cancelled and would instead need to follow the applicable return process.
Questions About a Return, Exchange, or Refund?
If you need assistance, contact Dorivora by email. Our expected response time is within 48 business hours.
Contact & Business Information
Store Name: Dorivora
Operating Address: 50 Laurel Cir, Bangor, ME 04401, United States
Contact Email: info@dorivora.com
Operating Hours: 10:00 AM–7:00 PM (GMT-5)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours
The address above is Dorivora's Operating Address for business identification and transparency. It is not designated as our Return Address.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.